October 6

Hyundai Bluelink: Troubleshoot Questions


Hyundai’s Bluelink app helps you stay connected with your vehicle wherever you have an internet connection. You can preheat your seats on a chilly morning from the comfort of your couch, load the route of your next business trip into your satellite navigation system from the office, and use voice recognition when in the driver’s seat for a safer journey. But what should you do when Bluelink doesn’t work as expected? Simply consult our handy troubleshooting guide.

I Can’t Activate Bluelink

You need to activate Bluelink before you can start using its services. To activate Bluelink, you’ll need a Bluelink subscription. You’ll receive a free three-year subscription when you purchase your new Hyundai. Make sure your MyHyundai account has your new vehicle listed with your subscription details. If your recent vehicle purchase isn’t there, speak to your dealer.

After taking out a subscription, most people have no problem activating Bluelink by selecting Bluelink on their car’s touchscreen and following the prompts. If you have trouble, simply call the customer support center at 855-2-BLUELINK, and a member of the customer care team can talk you through the process.

I Just Got Bluelink, but the Features Aren’t Working

It normally takes around one to three hours after you sign up for Bluelink to be able to access all the features. However, Hyundai says it may take up to 24 hours to use the whole system. Rest assured, you’ll soon be able to use all Bluelink’s great features.

I’ve Had Bluelink for a While, but I Can’t Use Any of Its Functions

If you can’t use any of the Bluelink functions, the settings are a good place to start. After entering the settings menu, select Bluelink and check its status. If you only see zeros, there may be a problem with your cellular connection or even the local cell tower. Try connecting when you’ve moved to an area with a stronger signal.

You may also have a problem with your car’s stereo. This shouldn’t be a concern in a brand-new car, but if your vehicle is a little older, you may like to ask your dealer to take a look. If the stereo is faulty, consider replacing it to solve the problem.

If the status isn’t all zeros, there may be a problem with your car’s battery. A simple battery test should tell you whether the power is low, causing the car to switch off its cellular radios early.

I Get a Code Error When I Try To Use Bluelink

Your Bluelink system won’t work with a code error. You can usually resolve the problem by resetting the radio. With the car turned on, press the pinhole reset button next to the infotainment system’s volume knob for 10 seconds to perform a reset. After your radio reboots, you can reactivate Bluelink in the settings menu. If the problem persists, the Bluelink customer support specialists should be able to help you.

My Bluelink app crashes

It can be frustrating when apps crash, but there are a few troubleshooting strategies that can help fix the problem. Bluelink works best with the latest operating systems, so make sure you’ve installed any new iOS or Android updates. You’ll also want to make sure you’re running the newest version of the app. If your system continues to crash, restart your smartphone or tablet. If all else fails, try uninstalling and reinstalling the app.

Bluelink Can’t Locate My Car

Bluelink can help you easily locate your car, which is perfect in those large parking lots. There are a few reasons why this feature may not work. Hyundai Car Finder relies on your device’s location access function. Check you’ve enabled the location access function to use the car finder feature. Bluelink also requires a strong internet connection. It may not work in areas with a slow or unstable internet connection. Switching to a different network may help you overcome this problem. Try turning off the Wi-Fi to help your phone focus on the cellular network connection.

I Can’t Use the Remote Start

Bluelink allows you to control your car remotely if you have a Bluelink Remote Service Package. This function only works on vehicles with push-button start and automatic or dual-clutch transmission. It will not work if your car has a manual transmission or keyed ignition. Your car should also be in the following condition:

  • Ignition off.
  • Doors locked.
  • Hood and tailgate or trunk closed.
  • Alarm activated.
  • Gearshift in the park position.
  • Brake pedal not activated.
  • Alarm and panic feature not activated.
  • Started within the last 96 hours.

Remember that you must also wait up to 24 hours after enrolling in Bluelink to use this feature. If your car satisfies the conditions, and the remote start function isn’t working, check you’re using the Hyundai Bluelink app. Hyundai has several different apps that look very similar, so it’s easy to use the wrong one by mistake. Bluelink must also be online. If it’s offline, hold down the tiny button next to the volume knob to perform a hard reset. If all else fails, call the customer support line for assistance.

Bluelink Won’t Accept My Pin

Your Bluelink pin helps keep your account safe. If the Bluelink system doesn’t accept your pin, you may be accidentally typing in the wrong number. A member of the Bluelink customer support team can help you set up a new secure pin.

I Don’t Want Bluelink Anymore

Not everyone wants to pay for a Bluelink subscription once their complimentary three-year subscription expires. You can discontinue your subscription by calling the Bluelink customer support number. The friendly team will ensure you’re not charged for the service after your call.

Hyundai Bluelink is available with virtually every new vehicle in the Hyundai fleet. So, whether you choose a cute compact or a family-friendly SUV, you’ll be able to get connected. To experience Bluelink today, visit Huffines Hyundai Plano, and take one of the exciting new Hyundai vehicles for a test drive.


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